Renting Guide
How to claim a bond refund in NZ: 9 simple steps
Make sure you get what’s owed to you when your tenancy ends
AI summary
To claim your bond refund, ensure you end your tenancy correctly, leave the property clean and tidy, and have no rent arrears.
Conduct a final inspection with your landlord and complete a bond refund form. Submit this to Tenancy Services for processing, which typically takes five working days.
If your landlord disagrees, you can still submit the form. For unresolved disputes, seek free advice from Tenancy Services or apply to the Tenancy Tribunal for a legally binding decision.
1. End the tenancy correctly
2. Keep your property in good shape
3. Make sure rent is up to date
4. Do a final inspection with the landlord and/or property manager
It's a good idea to move your stuff out before your final inspection.
5. Download a New Zealand bond refund form
6. If you and your landlord don’t agree on your bond refund you can still send the form
7. If you can’t agree, get advice
If your landlord doesn't agree to refund your bond there are options.
8. Apply to the Tenancy Tribunal
9. Attend the Tenancy Tribunal
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